You may encounter a situation where your uploaded Eorder document is rejected. A short message will appear with an exception code displayed in red. Listed below are the various exception codes with suggested methods for reformatting the PDF so that it will be compatible with E-Orders.
PDFfmt: You may have selected a non PDF document. Open the document with a PDF viewer to make sure it is a properly formatted document. The court recommends the use of the Adobe Acrobat Reader for this test. If it is not in PDF format, use your PDF software to convert it. Try uploading again.
PDFpwd: The uploaded PDF document has security features enabled which may be in the form of a password. Open the document and deselect or turn off any security related feature such as a password, protected signatures, or encryption and save the document and try uploading it again.
PDFfail:An unexpected program failure occurred which cannot be attributed to any particular document formatting error. Try uploading the document again. If it fails again please contact the court's Help Desk at 503-326-1510; 541-431-4004; 866-777-0442.
PDFsize: The document has been found to exceed the page dimensions of 8.5 by 11 inches in portrait mode. You can check the page dimensions of the PDF document with Adobe Acrobat Reader by right clicking anywhere on the document page. Then select Document Properties, then select the Description tab. Page size (dimensions) will be revealed in this window. To repair the document
1) rescan the original 8.5 by 11 inch document with a scanner configured to produce 8.5 by 11 inch PDF, or
2) Open your document, choose File/Print; change your printer name to Adobe PDF, then print. Save the new document. Try uploading again.
PDFlen: You can determine the actual character/byte size of your PDF document by right clicking anywhere in the document. Then select Document Properties and Description. 4MB bytes is actually 4,194,304 characters. Your document size is greater than 4MB. Determine if you can remove blank pages, and unnecessary text. Save the document, check the Description for the size and try again.
Another option is to use the Acrobat Pro PDF Optimizer. Open the document with Adobe Acrobat Pro, click on pull down option Advanced, and then on the PDF Optimizer menu option. Save the document to a new name, and then try again.
Another option may be to "flatten" the document. Open the document with Adobe Acrobat and print the document to a file by selecting File/Print/Printer Name= Adobe PDF. Save the new document. Try uploading again.
PDFfont:You may have changed or added fonts to an original PDF form provided by the court with a PDF editor. Not all fonts are compatible with PDF utility programs used by the ECF system. The best solution is to always start with a Anew@ form from the court=s website. Do not use a form you have saved. Do not change the fonts or font size when inserting your text.
Another method is to "flatten" the document Open the document with Adobe and print the document to a file by selecting File/Print/Printer Name= Adobe PDF. Save the new document. Try uploading again.
PDFstamp: The court's electronic stamping program is not compatible with your PDF document. Open the document with Adobe Acrobat and print the document to a file by selecting File/Print/Printer Name= Adobe PDF. Save the new document. Try uploading again.
Print Date:March 9, 2014