When adding a represented party in ECF, do not enter an address unless the party is the debtor (including in an adversary proceeding as a plaintiff or defendant), an adversary defendant, or a creditor when filing a claim. Per Rule 7005, represented parties other than debtors are served through their attorneys. Adding their address in ECF results in their receiving notices, increasing noticing costs to the judiciary and other parties.

If you can see the Bankruptcy and Adversary headings but there are no categories underneath them, you probably didn’t pay a filing fee and got locked out. Go to Utilities-Internet Fees Due and pay, then you should be able to file again. If you still do not see the menu items on the Bankruptcy or Adversary menus, right click, press and hold the "Shift" key, and choose Refresh.

If you can see Query, Reports, and Utilities, but not Bankruptcy or Adversary, you probably logged into PACER, not ECF. Log out and try again using your ECF login and password. If the categories are still missing, try clearing your cache.

Pages you view on the Internet (including ECF screens and documents) are stored in temporary files for quick viewing. If these temporary files are not deleted on a regular basis, they can create problems including the opening of a second window within ECF when a menu option is selected, inability to use the backspace and delete keys, and old versions of updated documents being displayed. You can tell that you are having cache-related problems when one of the aforementioned problems occurs or when an ECF menu category (e.g., Bankruptcy) remains outlined even though you have selected another menu category (e.g., Reports).

Therefore, it is recommended that you regularly clear your Internet browser cache and the temporary storage area on your hard drive. You may want to confer with your information technology resource person about the best way to accomplish this.

To clear your cache in Internet Explorer with ECF open, click the right mouse button on a blank part of the screen, press the [Shift] key, and select Refresh. If the correct ECF menus still don`t appear, clear your cache as follows:

Step 3 Click OK.

If you must file a document but are unable due to technical issues at the court, your office, or your Internet Service Provider, you may file in paper with a "Certification re: Inaccessibility and Request to File" per LBR 5005-4(b)(5).

If you’re not receiving e-mail notices from ECF, it could be due to one of the following:

Your e-mail address has changed and you have not changed it in ECF, or it was entered incorrectly in ECF. To correct this, go to Utilities-Maintain Your ECF Account, click Email Information, correct the address, click Return to Account Screen, and click Submit.

Your email account is full. Most Internet Service Providers (ISP’s) limit the amount of email you may store on their server. Contact your ISP to determine the limit and delete the emails you no longer need.

Your Internet Service Provider has a spam blocker. For AOL 9.0, check the Anti-Spam preferences to verify that BKECF_LiveDB@orb.uscourts.gov is listed in the AOL address book. Otherwise, contact your ISP.

To recover your missing email notices, you can click on Reports-Docket Activity, make sure the box labeled "Only cases to which I am linked" is checked, enter the date range for the missing emails, and click Run Report.

ECF participants have complained that they receive email Notices of Electronic Filing (NEF`s) of documents in which they have no interest. In particular, ECF participants receive NEF’s in bankruptcy main cases if they are associated with the adversary proceeding, even if the adversary is closed and they have withdrawn from or were never involved in the main case. This problem has been reported to the Administrative Office of the U.S. Courts.

If your client`s involvement with a case has ended, you may ask to have your client and yourself--assuming you are not currently linked to other active parties--removed from the case by e-filing the text-only event Miscellaneous-Request for No Further Notices. You should do the same in any Adversary Proceeding [even a closed one] associated with the main case in which your client is a party.

Another option available to you is to learn to manage your NEF`s using the Rule Agent that typically comes with your e-mail software. For example, you can instruct the Rule Agent to route NEF’s with certain subject line keywords to Trash or another folder. For more information, contact your IT support professional or e-mail software provider.

If you have made an error in ECF, please call the Help Desk before attempting to correct it. This will ensure that error is fixed in the most efficient way and you are not working at cross purposes with the court.

It is very important to use the correct event (menu item) in ECF. Not only does it ensure that the item appears on the docket correctly, it often helps the court manage the case by setting or terminating a deadline or case flag, stopping a discharge from automatically being entered, setting a hearing, linking correctly to a response, objection or notice, complying with statistical reporting requirements, etc.

To locate the correct event, a Search option is available on the blue menu bar. Users can search for menu items and events by a word or word fragment. Clicking on the desired option begins the filing process.

Alternatively, when you are in a category with many events such as Motions/Applications, entering a key word in the text box above the list will result in the full list being replaced by a list of just those events with the key word. Clicking on an event in the "Available Events" list will cause the event appear in the "Selected Events" list. After choosing one event, if you are docketing a multiple part motion, use the event search to find your next event, then hold down [Ctrl] and click on the entry; this entry will now also appear in the "Selected Events" list. Once the desired events are in the "Selected Events" list, click Next to proceed with filing.

If you are still not sure of the correct event, please call the Help Desk. Do not guess!

You can avoid fee errors as follows:

If you have filed a document in error that requires a fee, please call the Help Desk and report the problem. The Help Desk will let you know whether the court can issue a refund.

You may file an installment fee case in ECF using Open a BK Case or Case Upload, and change the amount in the fee field to the amount to be paid with the filing. Be sure to file LBF #110 using Bankruptcy - Motions/Applications - Pay Filing Fee in Installments. Any subsequent installment fee payments must be made outside of ECF via check or money order.

If you didn’t pay a filing fee on the day you filed a document or the subsequent day, you may have been “locked out” of ECF. If you are locked out, you can log into ECF, but your Bankruptcy and Adversary menus will be blank. To remove the lockout, simply go to Utilities-Internet Fees Due, pay the fees, and then your filing privileges will be restored. If after payment, your menus do not appear, you may need to clear your cache. If that isn’t successful, call the Help Desk.

To close the Internet Fee Payment window, do not click the X in the top right corner; instead, click "Continue Filing". Otherwise, the window will not reappear at the end of the next fee event. If you do click the X, select Utilities-Internet Payments Due and follow the instructions.

Pop-up blockers installed on your computer or browser will prevent the payment screen from displaying. Make sure pop-up windows are enabled for the court’s ECF site.

ECF has a report that can be used to reconcile credit card charges for filing fees. On the blue menu bar in ECF, click on Utilities/Internet Payment History. Type in the desired date range. The report will list all payments that have been made for filing fees either using the credit card module in ECF or by making a payment at the Clerk’s Office. If you want to import this information into a spread sheet or database, use the Internet Payment History Raw Data report. Instructions are available on the screen where you enter in the date range.

Do not minimize the Internet Fee Payment window as any further fees will not be added to it. If you want to file more fee documents before paying, click Continue Filing.

If you get an error message while attempting to pay your fees through the Pay.Gov pop-up screens, keep in mind that your ECF transaction has likely been docketed regardless. The last screen available to you when docketing is always the Notice of Electronic Filing (NEF). If the event is a fee-based event, the Pay.Gov pop-up will superimpose itself over part of this final screen.

In the unlikely event that Pay.Gov gives you an error message, don`t assume that your ECF docketing was incomplete. Look at the NEF screen; go on PACER to confirm the entry; or simply call us at the Help Desk to confirm it for you. Avoid refiling the same fee-based document because then you are faced with two fees instead of one.

Sometimes a transaction error from Pay.Gov is itself an error. To confirm that the payment was actually accepted, go to Utilities-Internet Payment History and verify that the completed transaction is recorded there. If the fee is still owing, it will be listed under Utilities-Internet Payments Due.

When filing on behalf of another ECF Participant in your firm, it is recommended you sign the document in the format “/s/ Joseph Attorney for Belinda Counsel” where Belinda Counsel is the attorney of record and Joseph Attorney is filing a document on her behalf. When e-filing, Joseph Attorney should not click the button to associate himself to the client(s) as he will then become an attorney of record along with Belinda Counsel.

When filing on behalf of a non-ECF attorney, you are in a role similar to an attorney who is local counsel to an attorney admitted pro hac vice, and will have all the responsibilities of an attorney of record. Therefore, you must click the button to associate yourself to the party on whose behalf you are filing the document. The court will verify that you have done so and will also designate you as the lead attorney for that party, which is the same way the court treats local counsel pursuant to a pro hac vice order. However, unlike the pro hac vice situation, once the non-lead attorney becomes an ECF Participant, that attorney may then call the ECF Help Desk to be talked through an easy process that will make her/him the lead attorney and remove you as an attorney of record for the affected party.

Ensure the financial management course was completed after the case was filed per 11 U.S.C. § 727(a) and § 1328 (g).

The Court announces new LBFs via e-mail to ECF users and inserts the LBF # and last revision date in the title of related events (menu items) in ECF. Such changes are also posted to the main page of the court’s website and court bulletin boards, usually 4-6 weeks in advance. Clicking the LBF button, available on various ECF screens, will take you to the forms page of the court’s website where you can find all LBF’s in fillable pdf format. You usually need not wait until the mandatory date to begin using a form; if you begin using it immediately, there is less chance you will forget to use it when mandatory.

When linking to a related document, you are prompted to “select the category to which your event relates”. If you are unsure of the category, simply click the first item on the list, hold the key, and click the last item on the list. This will select all categories and thus bring up all docket entries in the case.

Creditors can register preferred addresses with the Bankruptcy Noticing Center (BNC). Some mailing matrices available through ECF display any preferred addresses registered with the BNC and result in PACER charges. Others display only the creditor names as submitted by the debtor and do not involve PACER charges.

Mailing matrices are accessed from Utilities-Mailings:

For those mailing matrices in which preferred addresses are included, the label now includes the original address filed by the debtor along with the preferred address filed with the BNC. In addition, all duplicate and undeliverable addresses are identified clearly on the mailing label sheet in order to reduce unnecessary notices by ECF filers. These features are available only for mailing matrices run in ECF, not PACER.

When submitting a proposed judgment or default judgment, use Upload Order-No Separate Motion and choose Default Judgment, Judgment, or Judgment (Stipulated) as the Order Description. This is necessary for the judge to get the correct order language when signing the order.

When submitting a notice and order of sale or auction (including LBF’s #753.50, 753.55, 760, and 760.5), please allow a week for court processing before the notice is issued by the Bankruptcy Noticing Center. Proposed orders which do not allow sufficient time between the date the notice is issued and the proposed sale or auction will be rejected by the court.

When uploading an order, make sure you have met the following requirements:

Be sure when using a fillable pdf (e.g., LBF), you save the finished document in Adobe. Do not print to PDF or publish to PDF a document which is already in PDF, as this may create problems when the judge applies the order language (e.g., the text of the order will “scrunch” and be unreadable).

When submitting a stipulated order or judgment, do not file a separate stipulation or motion unless: (1) the motion involves a fee (e.g., compel abandonment of property or withdrawal of reference, which must first be filed as a motion); or (2) you need to stop or delay the imminent entry of a court order (e.g., discharge), in which case file the stipulated order first as a motion using the appropriate event, then upload the same document as an order and link to the motion.

In all other situations, the stipulation/motion language should be included in the body of the stipulated order/judgment or follow the “###” denoting the end of the order. All required signatures must be designated using “/s/ Name”. The order must be uploaded using Upload Order - No Separate Order.

STEP 1 Click on the Utilities heading.

STEP 2 Click on Maintain Your ECF Account.

STEP 3 Click on More User Information.

STEP 4 Delete the contents of the Password field and enter your new password.

STEP 5 Click on Return to Account Screen.

STEP 6 Click Submit.

STEP 7 Click Submit again.

If you want your login changed, contact the Help Desk and specify the desired login.

If you are trying to attach several different pdf’s as attachments, but the end result is that the same pdf is attached multiple times, the problem may be that you are not waiting for each attachment to fully upload before proceeding to the next one. When uploading a pdf, make sure you wait until the Windows flag stops “waving” before you proceed.

Any document which will be served by the court through the Bankruptcy Noticing Center (BNC) must not exceed 8.65 x 11.15 inches, or it will be rejected by the BNC and stricken by the court. It is important to ensure that your PDF conversion software and scanner are producing PDF’s which do not exceed 8.5 x 11 inches. When the document is open in Adobe, the dimension appears in the bottom left of the screen. If a scanned document exceeds 8.65" x 11.15", clicking “Save As” in Adobe will resize it.

Any documents to be filed with a docket entry that total 5,500 KB (5.5 MB) or less make up a Primary Document which is to be filed as a single PDF. Any required local bankruptcy form(s) must be the first page(s) of the Primary Document. Affidavits, declarations, and certifications [but not Memoranda as they must be separately filed] are also considered part of the Primary Document, and are not considered attachment(s), unless the entire PDF would exceed 5,500 KB (5.5 MB). The certificate of service filed with the document showing service on interested parties must always be the last page of the Primary Document.

If you have Acrobat version 6 or higher, you can combine multiple PDF’s, as long as the resulting document does not exceed 5.5 MB (5,500 KB). There are a couple of different ways to do this:

Method 1: Open all PDF documents to be merged. In Adobe Acrobat, click the icon Create PDF and select From Multiple Files. Check the box Include all open PDF documents. The filenames will appear in the box. You may rearrange the order of the files by selecting a file and using the Move Up or Move Down buttons. Click OK and then name the new file and click Save.

Method 2: In Adobe Acrobat, open the PDF document which will be at the beginning of the new combined document. Click on Document-Pages-Insert. Select the PDF file which you want to append and click Select. The Insert Pages box displays. In the Location field, choose After. In the Page section, select Last. Click OK.

To darken the data on a fillable pdf (e.g., Order Confirming Chapter 13 Plan) before printing it in paper, click "Print". When the Print box displays, click the "Advanced" button at the bottom. When the Advanced Print Setup screen displays, click the box to check "Print as image" and verify the dpi is at least 300, which should be sufficient to darken the print. Then click "OK" twice to print.

If you receive the error message "Document contains code which may cause external action such as launching an application. PDF document can't be accepted", it means the PDF contains JavaScript which ECF doesn't allow for security reasons.

If using a fillable PDF, such as one of the court’s Local Bankruptcy Forms, start with a clean form (one that does not have variable data from another filing). If the PDF is a proposed order or judgment that will be submitted to the court via Order Upload, or a motion for relief from the automatic stay filed on LBF #720.08, be sure to save the form in Adobe using "Save As".

If converting a word processing document to PDF, print to PDF (by selecting print and using Adobe PDF as your printer).

Any document to be filed as part of one event, but that also exceeds 5,500 KB (5.5 MB), must be broken up for filing into a Primary Document that also has one or more attachments. Attachments are the smaller PDFs that must be created for any portion of a document which is over 5,500 KB (5.5 MB). Each attachment must also be no larger than 5,500 KB (5.5 MB), and there cannot be more than 15 attachments per Primary Document. If there are more than 15 attachments, the document must be filed as multiple documents. The certificate of service filed with the document showing service on interested parties must never be an attachment by itself; it must always be the last page of the pleading portion of the Primary Document.

You might also investigate the upload speed of your Internet Service Provider (ISP). ISP’s typically set the speed for download faster than upload. When shopping for an ISP, inquire about upload and download speeds.

Many word processing packages have a "Publish to PDF" feature. [In Microsoft Word, the option is “Save As” and then “Adobe PDF” or “PDF or XPS”.] While this is useful for preserving complex formatting such as hyperlinks, it is not recommended for use with any ECF document that will be acted upon by a subsequent user, including: (1) Any proposed order or judgment that will be submitted to the court via Order Upload; and (2) A motion for relief from the automatic stay filed on LBF #720.80. In these instances, ECF users are advised to save a fillable PDF in Adobe using "Save As" and convert a word processing document to PDF by choosing "Print" and then selecting Adobe PDF as the printer.

Any reaffirmation agreement that is not signed in Part C by an attorney, including those involving a credit union, should be filed as Reaffirmation Agreement without Attorney Certification and will be set for hearing.

Click Relief from Co-Debtor Stay, press , and while holding it down, click Relief from Stay.

1. To determine who was served electronically via ECF, go to the Docket Report while logged into ECF (not PACER) as follows:

2. To determine who was served by the filer or the Bankruptcy Noticing Center (whether by mail, fax, e-mail, or EDI), look at the filed certificate of service. For documents served by parties, it may be part of the original document or a separate docket entry entitled Certificate of Service linked to the original document. A BNC Certificate of Service will be a separate docket entry linked to the order, judgment, notice, etc. and is generally docketed within two business days of the filing of original document. The list of those served follows a copy of the document.

To comply with the court’s general order, when filing a document other than a Local Bankruptcy Form (LBF), you must list the names and addresses of those who were conventionally served, and separately list those requiring service who will be served electronically via ECF. To determine who falls into which categories, click on Utilities-Mailings...-Mailing Info for a Case.

E-filers must retain any documents with signatures other than their own for 10 years. When filing a document, the e-filer must designate each signature in the format “/s/ Name” in each required place on the document. E-filers may also designate their own signature by affixing a stamp of their scanned handwritten signature.